once vehicle is back in group possession: area manager will immediately contact customer and advise that firearm may have been left in the vehicel by a previous renter and will ask customer not to touch the item and if driving to stop the vehicle and ask customer to exit, lock and stay with the vehicle, advise customer that a replacement vehicle will be brought to them
NOTE: if law enforcement declines to respond and recommends return of the item to th ecustomer, escalate to area and risk manager Gun is in car and on rent to another customer - call area manager and risk manager immediately obtain property receipt from law enforcemtn and subit E-alert immediately call local law enforcement and proived law enforcement access to the vehicle to collect the items if safe to do so, move the vehicle to a secure area on the lot advise customer that the matter must be reported to law enforcement and that law enforcement will handle and return the item NOTE: if law enforcement declines to respond and recommends return of the firearm to the customer, escalate matter to area manager and risk manager immediately Gun found in car and customer is still present, but EHI rep found firearm/hazardous item after customer had collected their belongings - under no circumstance should the customer be allowed to retrieve the firearm/hazardous item obtain property receipt from law enforcement and submit E-alert immediately call local law enforcement and provide law enforcement access to vehicle to collect the firearm/hazardous material secure vehicle keys until police arrive if safe to do so, move the vehicle to a secure area on lot Key claim with exact dtails and contact risk management immediately Customer has left firearm or hazaordous or illegal item in the car and has left the branch - do not touch the firearm/hazardous item Confirm location of where vehicle will be taken to and have shop halt repairs until approval is given by Risk management. Never take responsibility but explain that someone from our risk managment department will be in contact. Ask renter and tow proveder to ensure defective parts are retained. If the customer is claiming that the tire or vehicle was defective arrange for switchout immediately. Any branch should make it apriority to accommodate the customer if a switch out is requested.
The customer may also visit or contact any enterprise, national, or alamo location to request a switch out. If the customer feels comfortable, they can change the tire and put the spare on themselves or they may take the vehicle to one of our approved vendors for reapir. The branch should aways educate the customer of their responsibliity for repairs and towing. IF the customer purchased Damge waiver, the tire itself may be covered. If the customer did not purhcase RAP, the customer may be responsible for the charges incurred. IF the customer purchased RAP, towing of the unit or service to replace the tire may be covered.
NC DRIVERS LICENSE BARCODE INSTALL
If feasible, the branch should then ask questions to gather information as to how the tire became flat.įor repair, the customer can call Roadside and have them ome out and install the spare. And if injured, the customer should always be instructed to seek medical assistance first. TERMS IN THIS SET (15) Tires If a custoemr contacts the branch stating that the unit in their possession has a flat tire, the first order of business is to ensure that the customer is not injured.
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